Privacy policy

Privacy Policy

THEREXA is committed to safeguarding your privacy online. This Privacy Policy is issued on behalf of THEREXA INSTITUTE LIMITED, of which THEREXA is one brand. THEREXA is referred to as "we", "our" or "us".

Our address is:

2093 Philadelphia Pike #5763, Claymont, DE 19703, UNITED STATES

What Information Do We Collect?

We collect information to support our brand relationship with you. Since we do not sell directly to consumers on this Website, we do not collect credit card numbers or financial transaction details. We may collect:

  • Identifiers: Name, email address, mailing address, and phone number (only if you voluntarily provide them, e.g., for newsletters or support).
  • Transaction Verification Data: Amazon Order IDs (specifically for warranty registration or customer support verification purposes).
  • Internet Activity: Browsing history on our Website and interaction with our content.
  • Device Data: IP address, browser type, and operating system.
  • Geolocation: General location data based on IP address.
  • Cookies: Used for aggregated statistical purposes only.

When Do We Collect Personal Information?

We may collect personal information when you:

  • register or fill forms (e.g., warranty registration);
  • contact us via email or support channels;
  • submit inquiries;
  • complete surveys;
  • participate in promotions.

How Do We Collect Information?

Information is collected directly from you, via cookies, via social media platforms, and via third-party analytics providers such as Google Analytics.

Using Personal Information

We use personal information to:

  • provide customer support and validate warranties;
  • communicate with you regarding products or inquiries;
  • conduct marketing (with opt-out);
  • comply with legal obligations;
  • protect legal rights.

Direct Marketing

All marketing communications include an unsubscribe mechanism. You may withdraw consent at any time.

Notice to California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: You may request details about the categories of personal information we have collected about you in the last 12 months.
  • Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • "Do Not Sell/Share": We do not sell your personal information to third parties for monetary value.

To exercise these rights, please contact us at the email provided below.

Your Rights

In addition to specific US state rights, you may request:

  • access;
  • correction;
  • deletion;
  • restriction;
  • portability;
  • objection to processing.

We do not engage in automated decision-making or profiling.

Job Candidates

We collect recruitment-related personal information solely for hiring purposes.

Sharing Information

We do not sell personal information. We may share data with service providers (e.g., email hosting, analytics), legal authorities, or in the event of corporate transactions.

Data Transfers

Personal data may be transferred, stored, or processed outside your country of residence (including in Hong Kong or the United States). Reasonable safeguards are applied.

Data Security

We apply reasonable technical and organizational safeguards. However, no internet transmission is fully secure.

Data Retention

Personal data is retained only as long as necessary for legal and operational purposes.

Children

Our Website is not intended for children under 16.

Updates

We may update this Privacy Policy by posting changes on the Website.

Contact Us

For privacy questions, contact:

THEREXA INSTITUTE LIMITED

Email: support@therexa.co