Shipping policy

Shipping Policy

Last updated: December 2024

How We Ship

All Therexa orders are fulfilled by Amazon (FBA). This means your order is stored, packed, and shipped directly by Amazon's fulfillment network.

Shipping Options & Timeframes

Shipping speed and cost depend on your Amazon account status and delivery location.

Amazon Prime Members:

  • FREE Same-Day, One-Day, or Two-Day delivery on eligible items (depending on location)
  • Non-Prime Customers:
  • FREE shipping on qualifying orders (minimum varies)
  • Standard shipping typically arrives in 3-7 business days
  • Expedited options available at checkout

Delivery Estimates

Delivery estimates are provided at checkout based on your shipping address. Once your order ships, you'll receive a confirmation email from Amazon with tracking information.

Where We Ship

We ship anywhere Amazon delivers within the United States.

International Shipping: International availability depends on Amazon's shipping policies for your region. Some products may be available for international delivery — check Amazon at checkout.

Order Tracking

Once your order ships, you can track it through:

  • Your Amazon account under "Your Orders"
  • The tracking link in your shipment confirmation email

Issues With Your Order?

If your order arrives damaged, is missing items, or doesn't arrive at all:

  • First: Contact Amazon Customer Service through your order page — they handle all fulfillment issues directly
  • Still need help? Email us at support@therexa.co and we'll assist

Questions?

Support@therexa.co