Refund policy
Refund Policy
Last updated: December 2024
Our Promise: 90-Day Money-Back Guarantee
We stand behind every Therexa product. If you're not completely satisfied with your purchase for any reason, we'll make it right.
How It Works
Contact us directly at support@therexa.co within 90 days of delivery. We'll issue a refund or replacement — your choice. No hassle, no runaround.
What's Covered
- Products that didn't meet your expectations
- Products you're not satisfied with for any reason
- Damaged or defective products
- Incorrect items received
How to Request a Refund
Email support@therexa.co with:
- Your name
- Amazon order number
- Reason for return (optional, but helps us improve)
We'll respond within 1-2 business days.
Refund Timing
Refunds are processed within 5-7 business days of approval and issued to the original payment method used on Amazon.
Do I Need to Return the Product?
No. We don't require you to ship the product back. Just contact us and we'll process your refund — keep or discard the product as you see fit.
Exchanges
We don't offer direct exchanges. If you'd like a different product, simply request a refund and place a new order on Amazon.
Questions?
We're here to help. Email us at support@therexa.co or visit our Contact page.